45 views and no replies? C'mon fellas ![:unsure:]( ":unsure:")
Any helpful comments will be appreciated!
Let me post another practical problem. There have been some changes in the survey questions and the client has sent us new phone numbers to dial. I can make a copy of the survey and use the new improved survey to dial the new phone numbers. But the old phone numbers for which the agents have a lot of callbacks are still in the vicidial database and those callbacks will result in the agent getting the old survey on his screen. How to resolve this?
Any helpful comments will be appreciated!
Let me post another practical problem. There have been some changes in the survey questions and the client has sent us new phone numbers to dial. I can make a copy of the survey and use the new improved survey to dial the new phone numbers. But the old phone numbers for which the agents have a lot of callbacks are still in the vicidial database and those callbacks will result in the agent getting the old survey on his screen. How to resolve this?