Yeah, this is more or less what I suggested. Well, if you are not a developer and you don't want to add the tokens by hand, then I think what you want to do will be difficult.
If the survey doesn't need to be sent immediately after the ticket was closed, you could create a csv file of all tickets and upload them once a day or something. this would still be by hand, but at least not for each single thing.
If the survey doesn't need to be sent immediately after the ticket was closed, you could create a csv file of all tickets and upload them once a day or something. this would still be by hand, but at least not for each single thing.
