@LouisGac: I think the ":facepalm:" was unnecessary for this so far pretty civilized discussion. You don't need to agree with Tpartner's view, but at least respect him as a longstanding member of the community that is helping with incredible patiences and great solutions and workarounds for features that LS doesn't have (and that are pretty standard in other packages). Now you can call me a troll again.
@everyone: Unfortunately I must admit that I somehow agree with Louis. We are giving support here to all kind of users, we never know what is behind them. This might be a student doing their survey for uni, it might be a market research company or big corporating that is running thousands of surveys a year or it might eben be a developer that is building their own tool on top of Limesurvey. We have a few people here recently, that ask quite a few questions and I think they make good money with what they are doing but are not giving back. But, this is a risk any open source software has. Unfortunately there will be many that only take and don't give.
So for general Limesurvey issues, how to use, work arounds, etc. I don't see any problem here. What is a problem are installation related topics and topics that require access to the installation. But these problems we not only have with Limesurvey GmbH installations, but with any installation that is administred by someone else than the person asking (Limesurvey hosting company, university, it provider set it up, etc.). Before it was simple. Tell the user that this is a Limeservice problem and send them there. Today it gets more complicated, because people have the impression that they are paying money to Limesurvey.org and thus we in the forum must be able to help, which we sometimes can't. Over the time this will cause some problems, when the structure of the website will not be changed to reflect this seperation of professional services provided by the Limesurvey GmbH and the community. This is really my only concern.
@everyone: Unfortunately I must admit that I somehow agree with Louis. We are giving support here to all kind of users, we never know what is behind them. This might be a student doing their survey for uni, it might be a market research company or big corporating that is running thousands of surveys a year or it might eben be a developer that is building their own tool on top of Limesurvey. We have a few people here recently, that ask quite a few questions and I think they make good money with what they are doing but are not giving back. But, this is a risk any open source software has. Unfortunately there will be many that only take and don't give.
So for general Limesurvey issues, how to use, work arounds, etc. I don't see any problem here. What is a problem are installation related topics and topics that require access to the installation. But these problems we not only have with Limesurvey GmbH installations, but with any installation that is administred by someone else than the person asking (Limesurvey hosting company, university, it provider set it up, etc.). Before it was simple. Tell the user that this is a Limeservice problem and send them there. Today it gets more complicated, because people have the impression that they are paying money to Limesurvey.org and thus we in the forum must be able to help, which we sometimes can't. Over the time this will cause some problems, when the structure of the website will not be changed to reflect this seperation of professional services provided by the Limesurvey GmbH and the community. This is really my only concern.