well first thing: thank to all of you for helping.
Also, in the point of view of the forum, there is no real difference between a LimeSurvey Professional Hosting user or someone hosting their LimeSurvey installation by their own, or on a big hosting provider. It's just another LimeSurvey installation hosted somewhere.
The main difference is that people hosting their LimeSurvey installation on LimeSurvey professional hosting support the development of LimeSurvey. Instead of giving their money to a random professional hosting provider who doesn't care about LimeSurvey, they give money to LimeSurvey Gmbh, helping to make LimeSurvey better. So, like people buying premium packages for the ComfortUpdate, they deserves a special attention, a better treatment.
That's why they can access to the "Support Ticket" system. If they have any problem with their installation, someone from the team will as soon as possible help them, could connect to their admin interface to do what have to be done, or remote connect via SSH to the server to do the needed tasks. So we encourage them to use the ticket support system rather than the forum.
It's in the interest of all the LimeSurvey users, or professionals using LimeSurvey, that the professional hosting works fine, that people love it, and that people use it. The more money will bring the LimeSurvey SAAS, the more programmers we'll can hire, the better will be the next versions of LimeSurvey. We're all working for the same goal.
Also, in the point of view of the forum, there is no real difference between a LimeSurvey Professional Hosting user or someone hosting their LimeSurvey installation by their own, or on a big hosting provider. It's just another LimeSurvey installation hosted somewhere.
The main difference is that people hosting their LimeSurvey installation on LimeSurvey professional hosting support the development of LimeSurvey. Instead of giving their money to a random professional hosting provider who doesn't care about LimeSurvey, they give money to LimeSurvey Gmbh, helping to make LimeSurvey better. So, like people buying premium packages for the ComfortUpdate, they deserves a special attention, a better treatment.
That's why they can access to the "Support Ticket" system. If they have any problem with their installation, someone from the team will as soon as possible help them, could connect to their admin interface to do what have to be done, or remote connect via SSH to the server to do the needed tasks. So we encourage them to use the ticket support system rather than the forum.
It's in the interest of all the LimeSurvey users, or professionals using LimeSurvey, that the professional hosting works fine, that people love it, and that people use it. The more money will bring the LimeSurvey SAAS, the more programmers we'll can hire, the better will be the next versions of LimeSurvey. We're all working for the same goal.